The thrill of soaring above the clouds can quickly turn into frustration when your flight gets delayed or, even worse, cancelled. In the bustling skies of India, with hundreds of flights crisscrossing the country daily, disruptions are not uncommon. But fret not, fellow traveler, for this is your comprehensive guide to navigating the turbulence of delayed and cancelled flights in India, armed with knowledge and rights to ensure your journey, while possibly detoured, remains manageable.
First Contact:
- The Information Storm: The first step is to gather intel. Check the airline’s website or app, flight tracking platforms like FlightAware or Flightradar24, and airport information boards for real-time updates. Don’t hesitate to contact the airline directly for personalized information and next steps. Remember, the reason behind the delay or cancellation is crucial, as it determines your rights and options.
Know Your Rights:
- Delayed Dreams: If your flight is delayed for less than 2 hours, take a deep breath and relax. The airline is not obligated to offer compensation, but you can use the time to grab a bite, catch up on work, or simply people-watch at the airport. For delays exceeding 2 hours, the airline must provide meals and refreshments. If the delay stretches beyond 24 hours, they are responsible for arranging and covering the costs of hotel accommodation and transportation to and from the airport.
- Cancelled Flights: When dreams of reaching your destination are abruptly dashed, remember, you have choices. You can opt for a full refund or rebooking on an alternate flight of your choice, subject to availability. For cancellations informed less than 24 hours before departure, you are also entitled to compensation ranging from Rs. 5,000 to Rs. 10,000, depending on the flight duration.
- Indigo : https://www.goindigo.in/travel-information/en/flight-delays-cancellations.html
- Spicejet : https://changes.spicejet.com/index.html#/
- Vistara : https://www.airvistara.com/in/en/terms-and-conditions/travel-outside-india/flight-disruption/eu261/eu261
- Akasa Air : https://www.akasaair.com/add-ons/flight-delay-cover
- Air India Express : https://www.airindiaexpress.com/support/faqs/refunds
Claim Your Due:
- The Compensation Compass: If the airline fails to meet its obligations or provide acceptable solutions, you have the right to claim compensation under the guidelines set by the Directorate General of Civil Aviation (DGCA). You can file a complaint online through the DGCA’s Grievance Redressal System (GRAS) or directly approach the airline for assistance. Remember to keep copies of all relevant documents like boarding passes, itineraries, and communication with the airline as proof.
- Air Sewa Complaint : AirSewaAirSewa enables travelers to submit grievances and seek information on air travel in India. It is an initiative by MoCA, Govt. of India. https://airsewa.gov.in/read-more/contact
Proactive Preparedness:
- The Informed Traveller: Knowledge is power, especially in the face of flight disruptions. Familiarize yourself with passenger rights outlined by the DGCA, available on their website. Downloading the airline’s app on your phone will give you real-time updates and facilitate communication. Consider opting for travel insurance, a safety net that can cover unforeseen expenses caused by disruptions.
Here are some links for travel insurance for flight cancellation, with options for different preferences and budgets:
Comparison Websites:
- Policybazaar: https://www.policybazaar.com/travel-insurance/articles/international-travel-insurance-plans/
- Paisabazaar: https://www.paisabazaar.com/
Direct Insurance Providers:
- TATA AIG: https://www.tataaig.com/
- ICICI Lombard: https://www.icicilombard.com/
- HDFC Ergo: https://www.hdfcbank.com/personal/insure/travel-insurance/single-multi-trip-travel-insurance/hdfc-ergo-travel-insurance
- Bharti AXA: https://www.icicilombard.com/travel-insurance/bharti-axa-travel-insurance
- Go Digit: https://www.godigit.com/
Specific Options:
- Flight Cancellation for Any Reason: Many providers offer this add-on to standard travel insurance, though it can increase the cost. Check individual policies for details.
- COVID-19 Coverage: Look for policies that explicitly cover cancellation or interruption due to COVID-19 illness or travel restrictions.
Choosing the Right Policy:
- Budget: Consider your trip cost and risk tolerance to determine the level of coverage you need.
- Destination: Some regions may require specific coverage, such as medical evacuation for remote areas.
- Activities: If you plan adventurous activities, ensure your policy covers potential injuries or cancellations related to them.
Tips:
- Read the policy terms and conditions carefully before purchasing.
- Compare premiums and coverage options from different providers.
- Understand any exclusions or limitations in the policy.
- Purchase the policy well in advance of your trip for maximum coverage.
- Remember, these are just starting points. It’s crucial to research and compare various options to find the travel insurance that best meets your specific needs and budget.
Staying Sane in the Storm:
- The Calm Amidst Chaos: While delays and cancellations can be stressful, remember to stay calm and polite. Airline staff are also trying to resolve the situation, and courtesy goes a long way in finding a solution. Take a deep breath, focus on the solution, and don’t hesitate to seek assistance from airport staff or airline personnel if needed.
Beyond the Basics:
- Beyond the Refund: If you’re facing significant disruptions due to the delay or cancellation, explore additional options. For instance, if you have connecting flights, inquire about alternative connections or assistance in rescheduling them. If you’re stranded overnight, explore airport lounges or nearby hotels for temporary accommodation.
- Beyond the Airport: Remember, the world outside the airport exists even during flight disruptions. Use the unexpected downtime to explore the airport, catch up with friends and family back home, or simply indulge in some self-care. A positive outlook can make even a delayed journey a manageable experience.
With this comprehensive guide in your hand, you are now equipped to navigate the turbulence of flight delays and cancellations in India with confidence. Remember, knowledge is your power, your rights are your shield, and a calm demeanor is your compass. So, take a deep breath, trust in your resources, and embrace the unexpected detours as opportunities to learn, adapt, and emerge from the storm even more prepared for the next adventure.
Tafari
Tafary Buddy
